FAQS

 

What types of products does WJ Store offer?

WJ Store specializes in innovative solutions for everyday challenges. Our product range includes Hair Fibers designed to enhance hair volume and confidence, as well as battery-powered Heating Insoles that provide warmth and comfort in various weather conditions.

How do Hair Fibers work?

Hair Fibers are made from natural keratin protein and are designed to adhere to existing hair strands, creating the appearance of thicker, fuller hair. When applied correctly, they can instantly enhance hair volume and boost confidence.

What are the benefits of using Heating Insoles?

Heating Insoles are battery-powered and provide consistent warmth to your feet, making them ideal for cold weather conditions. They can help improve circulation and overall comfort, particularly for individuals who spend extended periods outdoors.

What is the return policy for products purchased from WJ Store?

WJ Store has a 30-day return policy. To be eligible for a return, items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase. Certain items, such as personal care goods, are non-returnable.

How can I initiate a return or exchange?

To initiate a return, please contact us at cherywalderson27@gmail.com. Once your return is accepted, we will provide you with a return shipping label and instructions on how to send your package back.

What should I do if my item is defective or damaged?

If you receive a defective or damaged item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Do you ship internationally?

Currently, WJ Store primarily focuses on domestic shipping within the United States. For international shipping inquiries, please contact us directly for more information.

How can I contact WJ Store for further questions?

You can reach us via email at cherywalderson27@gmail.com or by phone at 516-738-2240. Our physical address is 304 Greenwood Avenue, Brooklyn NY 11218, United States.